Cat Adoption Team Trainer App Case Study
Project Goal:
Create an app that allows volunteers to receive training when and where it is convenient for them.
My Role:
Lead UX Designer
Responsibilities:
User research, wire-framing, usability testing, prototyping, visual design
Target Audience:
Volunteers, staff, and mangers at animal shelters
Research Conducted:
I conducted interviews with managers and volunteers at animal shelters that specialized in rescuing cats.
Key Challenges:
Finding time to get people together for training was a major source of stress for both the managers and volunteers. Mangers also noted that volunteers needed regular retraining after long absences or policy changes. Planning training providing training was taking time away form other important goals.
Video screen with transcript
Initial Concepts:
Create a simple training experience that provides clear understanding of the training task and how much time it would take to complete the training.
Early wireframe sketches of the app
Wireframes
Results of User Testing
Training topics needing completion require better cues to identify their status.
Answer review component should be integrated into the quiz to meet user expectations.
Correct answers need to be more clearly indicated so they can be immediately understood.
Final Polished Designs
Main user flow part one
Main user flow part two
Main user flow prototype
Conclusion
I didn't realize how much of an effort it was to keep volunteers and updated on their training until I conducted the interviews. It is only because of this research that I come up with the idea for a training delivery tool. Through usability studies I was able to see how users responded to and interacted with the app. Seeing their responses and interaction allow me to really focus the app on a clear and simple core function.
Next Steps
The next step for the project is to create the user flow for the user that will create the training sessions and test a low-fidelity prototype.
After that, a high-fidelity mockup and prototype of the training creator user flow should be created and tested.
Finally, I would work to extend this training solution to other organizations and small businesses that could benefit from a similar training model.
Credits
Text is based on information from Cornell.
Photos are from
Photo by Manja Vitolic on Unsplash
Photo by Ludemeula Fernandes on Unsplash
Photo by Prasad Panchakshari on Unsplash